Customer Feedback Management Its Effects on Quality of...

------------------------------------------------- Customer Feedback Management: Its Effects on Quality of Service Delivery in McDonald’s Recto Outlet In Partial Fulfillment of the Requirement ------------------------------------------------- in BUS 6J53 ------------------------------------------------- A Research Proposal Presented by M0535 Group 4 Members: Corral, Melissa De Villa, Mark Elli Park, Jongyoung San Antonio, Honeyjoie Supleo, Geraldine September 2010 ACKNOWLEDGEMENT Accomplishing such research paper would not be possible without the guidance and help of other people who gave their full support and assistance during the making of the research work. First, the researchers†¦show more content†¦It is an integral part of each company’s success as it offers precious insight into how customers view the organization, including its services, its products, its staff, its policies, etc. However, many organizations are struggling to deal with customer relations and the handling of feedback. McDonald’s prides itself on delivering only the highest levels of quality, service, and cleanliness to all of its customers in each and every restaurant. The key to their continuous success is continually monitoring and acting on the feedback given to them by their customers. They strive to be a progressive market leader and they can only stay ahead of the rest by listening to the most important ambassadors of their brand – their customers! McDonald’s have recognized that complaints, inquiries or positive feedback from customers are precious pieces of information. When used properly, complaints can help them fine-tune their business and meet their customers’ needs. It is these insights that help the Company to keep moving forward. Equally important is to hear and effectively manage complaints from customers. If the company is not seen to be dealing with poor experiences, then disgruntled customers will vote with their feet and they will lose their business. (http://www.mcdonalds.co.uk/static/pdf/aboutus/education/mcd_customer_services.pdf) Quality of service delivery must be observed in fast food chain, like

Ludwig Van Beethoven, An Era Of The 19th Century European...

Ludwig Van Beethoven, (1770-1827) is a dominant figure of the 19th century European Classical music. He was born in Bonn, Germany, and spent most of his life in Vienna, Austria. Beethoven died at the age of 56, and his death was later found to have been caused by post-hepatitic cirrhosis of the liver, which provided clues to the origins of his deafness. His musical life is divided into three different periods: early, middle, and late. Opus 10 No. 3: Piano Sonata No.7 in D Major - First Movement (Presto) The early period of Beethoven’s composition extends from approximately 1794 to 1800. In this period, Beethoven seen as copying Joseph Haydn and Muzio Clementi, at the same time exploring his own style of music. Some important pieces from this period are the first and second symphonies, the first six string quartets, the first two piano concertos, and about a dozen piano sonatas. Deriving from Haydn’s examples, Beethoven’s early piano sonatas have structures ranging from the quite free forms, found in Op. 2 No. 2, to the clarity of form of Op. 22. The moods of the sonatas also vary from aggressiveness of the two C minor sonatas toe the playfulness of Op. 10 No. 2. Moreover, many of these sonatas have four movements, with the third generally termed â€Å"minuet† (slow) but occasionally â€Å"scherzo† (lively). Perhaps because of Clementi’s influence, Beethoven’s piano sonatas are the most original of his early period compositions. Characteristics of frequent use of octaves andShow MoreRelatedThe Romantic And Classic Ages Of European Music1015 Words   |  5 PagesMusic is widely considered to be the least rational of the arts, and thus the one least openly associated with fundamentals of the outside world; all the same, musicians of considerable significance have been both consciously and subconsciously molded by the environment in which they reside and as such they may interpret and bring the world to life in the language of music. The Romantic and Classic ages of European music can be simply put as the period of time between the deaths of Ludwig Van BeethovenRead MoreClassical Composers : Luigi Boccherini And Ludwig Van Beethoven1115 Words   |  5 PagesLuigi Boccherini and Ludwig van Beethoven are amongst some of the most well-known Classical composers of all time. They have contributed many works to the Classical Period and will forever be recognized and cherished as artists. Luigi Boccherini, born on February 19, 1743, was a Classical Italian composer and cellist. He was born into a musical family and at a young age studied in Rome, and later flourished under royal patronage. Beethoven, baptized on December 17th, 1770, was a German composer andRead MoreRomanticism in Music Essay1614 Words   |  7 PagesRomanticism in Music Romantic: of, characterized by, or suggestive of an idealised, sentimental, or fantastic view of reality#8230; concerned more with feeling and emotion than with form and aesthetic qualities. The Concise Oxford Dictionary, Eighth edition, 1991. The term romantic first appeared at sometime during the latter half of the 18th Century, meaning in quite literal English, romance-like, usually referring to the character of mythical medieval romances. The first significantRead MoreThe Golden Age of Islam2183 Words   |  9 PagesThe golden age of Islamic (and/or Muslim) art lasted from 750 to the 16th century, when ceramics, glass, metalwork, textiles, illuminated manuscripts, and woodwork flourished. Lustrous glazing was an Islamic contribution to ceramics. Islamic luster-painted ceramics were imitated by Italian potters during the Renaissance. Manuscript illumination developed into an important and greatly respected art, and portrait miniature painting flourished in Persia. Calligraphy, an essential aspect of written Arabic

Review Of Peer Reviewed Journal Articles - 3172 Words

Review of Peer-Reviewed Journal Articles In this section, there will be empirical articles from peer-reviewed journals that one considers critical in understanding one’s area of dissertation research and addresses a particular phenomenon while attempting to contribute to theory about it. The focus of the problem is about identifying the weaknesses in the supply chain management in the United States Army and then providing an integrated strategy using the stakeholder theory. The work by (Solis Edwards, 2010) highlights the gaps in research for this area of study. The research problem in the study is the weaknesses of the Department of Defense’s (DoD) supply chain management. The DoD supply chain weaknesses have been documented but there has been little research or discussion into a comprehensive solution. The purpose of the study was to (1) define DoD’s prior strategic planning efforts in the field of logistics, (2) highlight key elements in the new Logistics Strategic Plan, and (3) discuss opportunities for improvement in future iterations of this plan (Solis, et al., 2010). In conducting the review, the authors reviewed the Logistics Strategic Plan, compared elements in the plan with effective strategic planning strategies and met with other officials from DoD, the military services and other components of the DoD. The sample of the study was the current logistics plan of the DoD and the officials in the DoD and military. They anal yzed the elements in theShow MoreRelatedPeer Reviews : Aid The Exploration806 Words   |  4 Pagesscholarly journals have a huge contribution or reviewers behind them. ‘Peer Reviews’ aid the exploration, setting up of a strategy by which it can be assessed, and increment organizing conceivable outcomes inside of examination groups. Notwithstanding reactions, ‘Peer Review’ is still the main broadly acknowledged system for examination acceptance. Peer reviewing is a framework that is utilized by researchers to choose which research results ought to be distributed in scientific journals. Peer reviewingRead MoreData Evaluation with CARS Checklist: Factors That Affect Student Success in Nursing School1762 Words   |  7 PagesDunham, M. (2011). Predicting NCLEX-RN success in a diverse student population. Journal of Nursing Education, 50(5), 261-267. Bosch, P.C., Doshier, S.A., Gess-Newsome, J. (2012). Bilingual nurse education program: Applicant characteristics that predict success. Nursing Education Perspectives, 33(2), 90-95. Bronner, M. (1982). Bridges or barriers to success: The nature of the student experiences in nursing. Journal of Nursing Education, 21(7), 38-41. Carrick, J.A. (2011). Student achievementRead MoreScholarly Journals Versus Popular Magazines876 Words   |  4 Pageswrite some scholarly journals when they become a university student. Many of student do not know what kind of article can be called scholarly journals? Anyhow, those be loved by the people of articles always are not form scholarly journals in our daily lives. Like popular magazines. We can see citizen read a magazine on the bus stop chair but never see people read a scholarly journal. what are the different with the common popular magazines in bookstore? Which kind of articles are more suit for theRead MoreScholarly Bibliography On Scholarly Journals Essay866 Words   |  4 PagesScholarly peer review Scholarly peer review, also known as refereeing, is the process of subjecting an author’s scholarly manuscript to the scrutiny of others who are experts and working in the same field (Ware 2013). Scholarly/academic journal Scholarly journal, also called as academic/scientific/refereed journal or very often peer-reviewed journal, is a peer-reviewed/refereed periodical in which scholarship relating to a particular academic discipline is published. Academic journals serve as forumsRead MoreExamples Of NCU Concepts To Analyze Research837 Words   |  4 Pagesto help support my studies. From the books and resources that I read to help complete my assignment this week, I have learned how to distinguish between scholarly and peer reviewed journals. When you limit your results to both scholarly and peer-reviewed journals, it does not mean that all results will be scholarly and peer reviewed. One must be able to distinguish the distinction when using the Roadrunner Search; however, with the help of the ProQuest - Advance Search, one can specifically defineRead MoreEnvironmental Management Concern : New Zealand s Biodiversity Strategy Essay1532 Words   |  7 Pagesin depth knowledge about the status and ecos ystems of these species is required. A part of the Biodiversity Strategy is that a â€Å"substantive review† is to be undertaken after a time frame of 5 years, in 2015, in order to access the â€Å"goals, roles, governance arrangements, objectives and priority actions† ((DOC), 2000, p. 130). The report ‘Synthesis Report: Review of the New Zealand Biodiversity Strategy’ (2015) highlighted 8 ‘building blocks’ that are now in place as a direct consequence of the BiodiversityRead MoreAn Evaluation of Library Databases and Resources for Use in Research828 Words   |  4 Pageswill help as well. PEER-REVIEWED JOURNAL ARTICLE #1 CITATION Eke, Helen Nneka. (2010). The perspective of e-learning and libraries in Africa: challenges and opportunities. Library Review, 59.4. 274-290. Retrieved from http://search.proquest.com. proxy1.ncu.edu/ results/135B3F993733E74CBF8/ DATABASE: (NCU Library) – ProQuest KEYWORDS: e-learning, distance learning, e-learning in Africa, e-learning in developing nations SEARCH LIMITERS: peer-reviewed, journals Assign4 Page 3 Read MorePeer Literature Review Journal1316 Words   |  6 PagesPMWs in the development of peer-reviewed publications, we conducted a short online survey to assess their opinions. Selection of journals and potential authors We identified potential corresponding authors of published peer-reviewed articles to survey through the following steps: 1) identification of the journals; 2) search and selection of the articles; 3) review of each article and selection of the authors. 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Their support ensures that a manuscript complies with journal submission criteria and reporting standards (Gattrell, 2016). PMWs use their broad experience to craft the publication but their contribution goes beyond their knowledge of publication ethics and guidelines. Thanks to their scientific, medical, and

Quality Improvement For Health Care Systems - 883 Words

Quality Improvement: Quality improvement by definition is the use of data to monitor the outcomes of care processes and use improvement methods to design and test changes to continuously improve the quality and safety of health care systems (Pre-Licensure KSAs | QSEN, n.d.). Having applied the knowledge and skills used for quality improvement in this scenario could not have avoided the occurrence of the seizure, but with proper initial assessments of this patient, the nursing staff would have been on high alert. With seizure precautions instated, technicians that were observing the dayroom could have noted the commotion occurring and would have called the nurses over in a timely manner to quickly intervene with possibly PRN medications to stop the seizure. Since the nurses did not know their patients after report, there was a delay in proper treatment. The nursing staff therefore did not have sufficient information in order to improve the quality of care. From this incident, the staff then collectively ran through the charts, identifying other precautions for other patients, while trying to minimalize missing any details. The nursing staff was able to realize the unwanted outcome that came from the patient having a seizure and reevaluated the plan of care for this patient. Safety: Safety by definition is the minimization of risk of harm to patients and providers through both system effectiveness and individual performance (Pre-Licensure KSAs | QSEN, n.d.). Safety wasShow MoreRelatedQuality Improvement For Health Care System Essay1293 Words   |  6 PagesQuality improvement interventions in health care system Introduction Quality improvement is defined as logical and uninterrupted actions that lead to measurable progress in health care services and the health status of targeted population/patient. it can also be defined as a direct correlation between the level of improved health services and the desired health outcomes of individuals and quality is precisely associated to an organization s service delivery method. Aims for Healthcare QualityRead MoreQuality Improvement And Health Care Delivery System1657 Words   |  7 PagesQuality improvement and initiatives are significant for the organization to provide quality health care delivery system. The patient’s safety and satisfaction are greatly achieved through the organization’s leadership, commitment, and initiatives. Quality initiatives can help the organization maximize resources in delivering quality and standard health care services. This paper aims to discuss the importance of quality improvement, contribution of health information technology system in quality improvementRead MoreQuality And Safety Improvement Initiatives Influences The Health Care System769 Words   |  4 PagesThe requirement for quality and safety improvement initiatives influences the health care system. Quality health care is health services for individuals and populations that increase the likelihood of desired health outcomes and are consistent wit h current professional knowledge (Hughes, 2008). According to the Institute of Medicine (IOM) report, To Err Is Human, the majority of medical errors result from faulty systems and processes, not individuals (Hughes, 2008). However, due to processes thatRead MorePriority Quality Improvement Of A High Performing Health Care System1442 Words   |  6 PagesPriority Quality Improvement Need Identified The advancement of a high-performing health care system that accomplishes improved access, enhanced quality, and more effectiveness, for the susceptible, vulnerable, the uninsured, minority, children, and elderly adult, remain vital (Commonwealth Fund, 2016). The expectations to meet this standard has been adopted by hospitals as they are in continuous review of modalities to provide safe, effective, and efficient care for their community. ConsequentlyRead MoreQuality And Performance Improvement Analysis1145 Words   |  5 Pages Quality and Performance Improvement Analysis Paper Dominique Gray HCA-615 Human Resource Management and Marketing Communication Strategies Dr. Mary Straw February 3, 2016 Health care organizations are complex and require several interconnected parts to operate effectively. 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As a result, the uncertainty in the United States health services industry and the constant changes place significant demand on health care providers and the individuals who lead and manage health care delivery systems (Stowe, Haefner, BehlingRead MoreQI Plan Part 21301 Words   |  6 Pagesï » ¿ Quality Improvement Plan Part II September 8, 2014 Lori Stemen Measuring Performance HCS/588 Instructor Jacqueline Sommerville Quality Improvement Plan Part II For health care organizations quality data collection is an essential tool used for data collection. The information produced from the data assists the health care organization in other functions such as effective ways to manage and perform decision making for the organization, this includes theRead MoreComponents Of Continuous Quality Improvement1407 Words   |  6 PagesQuality improvement has philosophical components by emphasizing satisfaction with the consumer (patient, provider, and payer) and health outcomes by focusing on having a mission, values, and objectives to measure performance and implementation (Sollecito Johnson, 2013, p. 11). In order to create this, they review the whole system of service by gathering information from the system operation and patient, so that one can understand the root cause of the information (Sollecito Johnson, 2013, p.Read MoreImportance And Benefits Of Quality Improvement1349 Words   |  6 Pagesand Benefits of Quality Improvement Quality improvement (QI) involves the regular and constant actions that enable measurable improvement in health care. QI results in enhanced health services, organizational efficiency, quality and safe care to patients, and desired health outcomes for individuals and patient populations (U. S. Department of Health and Human Service, 2011). A successful quality improvement program is patient-centered, a collaboration of teams, and uses data in systems. QI helps toRead MoreQuality And Safety Initiatives Throughout The U.s. Health Care Delivery System932 Words   |  4 PagesQuality and safety initiatives are driving important changes in the U.S. health care delivery system. Quality in health care is defined as the degree to which health services for individuals and populations increase the likelihood of desired health outcomes are consistent with current professional knowledge (Nash Goldfarb, 2006, p. 6). The Institute of Medicine (IOM) report, To Err is Human, states that most of th e medical errors are resulted from system error and processes. Medical Errors account

Health Promotion And Primary Health Care - 1537 Words

‘Health promotion and primary health care principles are integral to public health as they seek extensive solutions to problems that defy biological, genetic or biochemical solutions’ (Mittlemark, cited in Keleher 2001, p. 7). However, health inequalities are still prevalent across the public health sector which need to be addressed. Particularly, this paper will focus on the National Tobacco Campaign and how these principles are incorporated in the program and their success in addressing the health inequalities associated. Smoking is one of the largest leading causes of preventable death and disease in Australia and is also ‘responsible for more drug-related hospitalisations and deaths than alcohol and illicit drugs combined’ (Australian†¦show more content†¦Health promotion principles were developed to strengthen the skills and capabilities of individuals and to assist in lessening the impact of social, environmental, political and economic condit ions on individual and population health (Australian Health Promotion Association 2015). Additionally, the aim of health promotion is to support the health of all Australians as well as reducing health inequalities. ‘The Ottawa Charter encourages health professionals and governments not only to educate people about health matters but also to change the environments in which people live and to involve the community in projects to improve health’ (World Health Organisation 1986, np). For the promotion of health, from the framework in which the World Health Organisation’s Ottawa Charter for Health Promotion provides, five key action areas were developed and implemented. Of these five priority areas, the National Tobacco Campaign incorporates building healthy public policies, developing personal skills as well as reorienting health services. Building healthy public policies include approaches such as legislation, fiscal measures, taxation and organisational change which are essentially involved in ensuring safer and healthier goods and services, healthier public services and cleaner

Analysis of WebOrganic Blue Ocean Strategy †MyAssignmenthelp.com

Questions: 1.What is WebOrganic Blue Ocean Strategy? How does WebOrganic formulate and execute its Blue Ocean Strategy? 2.What is a Social Enterprise? What type of Social Enterprise is WebOrgnaic? 3.What is WebOrganics expanded mission? How did this expanded mission help to strengthen its position as a Blue Ocean Player? Answers: 1. Blue ocean strategy avoids cut-throat competition of a Red Ocean by venturing into an untapped market free from rivals(Kim and Mauborgne 2017). In Hong Kong, the government announced a support program for internet learning with tenure of 5 years called I Learn at Home to enable the citizens to access and afford information technology .WebOrganic and Net-Com rock n roll were the service providers who won the bid of the government and thus WebOrganic ventured into a Blue Ocean with only one competitor. The organization served students in 10 districts of Hong Kong. WebOrganic provided computer equipments, computer training, advisory services and internet access which benefitted 522,000 students of Hong Kong and 85% families who did not have access to internet previously. The concept of Bottom of the Pyramid is also applied here (Chandrakala and Devaru 2013). WebOrganic had suppliers like Lenovo Group, Intel Corp and Microsoft Corp so that best products like ThinkPad Notebooks could be provided in schools at half of the original price. Parents could pay for three years with annual installments. WebOrganic entered into a partnership with PCCW Ltd and CSL ltd for broadband services and mobile internet services respectively. WebOrganics annual package plan provided internet and computer services to customers at a cheaper at a cheaper rate than the competitors in marketplace. The bottom of pyramid in Hong Kong was the prime market for WebOrganic ( Agnihotri 2013). WebOrganic aimed not to be an average commodity seller. In order to provide a holistic e-learning experience WebOrganic partnered with 11 social service organizations which enabled WebOrganic to provide support to students and parents of 14 service centers while Net-Com rock n roll provided services to eight service centers. WebOrganic was funded by companies like Google Inc. and Lenovo. WebOrganic served the needs of an untouched market-the poor and destitute. This strategy helped the organization to secure a competitive advantage in the marketplace and this social edge increased the bargaining power of WebOrganic over suppliers. It was hard for companies to locate the poor customer groups because these customer groups were not accessible through retail stores and direct selling. But WebOrganic enhanced the accessibility towards these groups of customers and also helped other organizations to access young group of customers who could be long-term users in the long run. For instance, WebOrganic helped Apple to access the education market with this strategy. WebOrganic also ensured that its vendors were able to make gross profit. Thus, the Blue Ocean strategy was formulated and executed well by WebOrganic (hbr.org 2017). 2. A Social Enterprise utilizes commercial strategies to enhance social impact, improve well-being of humans and environment by ensuring profits for external shareholders (Ridley-Duff and Bull 2015). The market opportunities of the group of poor customers were leveraged by WebOrganic by making use of value-added services and technology (Gupta 2013). The government of HongKong facilitated the access of WebOrganic to a student market which was not accessible by most retailers. WebOrganic ensured that poor students did not buy outdated computers from second-hand stores which would have adverse psychological impact on students. WebOrganic was an e-learning activist and wanted to enhance the e-learning experience of schools. The organization developed 10 additional support centers, enriched its content support and designed a comprehensive program which facilitated one-to-one computing in classroom (hbr.org 2017). WebOrganic established persuaded teachers of school to value e-learning. The organization provided tools of e-learning enhancement to 50 Seed Schools at a special offer by leveraging relationships with infrastructure partners. These schools received a holistic support for implementation of e-learning starting from cloud computing to broadband support. Huang also enhanced value for students and teachers by introducing Apples iPad as a learning tool. WebOrganic co-developed Tree School Program with Apple to implement one-to-one computing in classroom; WebOrganic partnered with textbook publishers of HongKong-The Commercial Press, Pearson Education and Oxford University Press and created virtual bookstores for students which addressed the content side of e-learning (hbr.org 2017). Thus, the type of social enterprise for WebOrganic is a community-based organization. 3. The expanded mission of WebOrganic was to serve all students of Hong Kong, not only those at bottom of the pyramid (Kolk, Rivera-Santos and Rufn 2014). The poor students could purchase the products of WebOrganic like iPads at much reduced price and average students purchased the products at discounted price. The I learn at Home Program restricted the access of WebOrganic to eastern district schools of Hong Kong. In order to serve students of eastern district schools, Huang provided iPads to students at an average price who leased these products to underprivileged students. Cantonese-learning software was installed onto iPads of WebOrganic to help students from ethnic minority group. Huang also planned to serve students of special education needs like visually and physically handicapped students. WebOrganic aimed to be financially sustainable after its initial five years of funding. Thus the organization wanted to diversify its business model by serving students of Hong Kong for who products of WebOrganic would be affordable. The role of WebOrganic as a distributor was strengthened by bulk orders which the company received from schools. Huang also developed a program to replace tablets and replaced broken and damaged computers for students at the cost of a small fee which was a healthy source of income for the company. WebOrganic was a holistic- e-learning facilitator. For instance, content management systems on i-Pads were developed by WebOrganic with Apple and teachers were also trained by Apple as part of Tree School Program(hbr.org 2017). A lean corporate structure with only 13 permanent staff on payroll enabled company to save cost. WebOrganic focused on a win-win relationship with university volunteers and service centers. Huang utilized the staff of the centre to provide services and thus he could reduce the cost of human resource. Huang had to bear zero financial cost, Huang invited students of University to provide extra support for service of WebOrganic(hbr.org 2017). Thus the Blue Ocean Strategy of the company was strengthened by its expanded mission to serve all students of Hong Kong. Conclusion and Recommendations WebOrganic faced opposition from Principals of Schools who blamed the company for insufficient funds, parents were not ready to spend extra money to purchase products and software and teachers felt one-to-one computing wasted time. These were strategic issues of WebOrganic that it could not act as a change leader initially in Hong Kong. It can be recommended that WebOrganic should have organized a change management program in Hong Kong and raised awareness among teachers and parents about benefits of e-learning before venturing into this untapped market. In order to sustain competitive advantage, WebOrganic should continue building rapport with teachers, parents and schools by organizing awareness programs because students of all economic backgrounds were the potential market of WebOrganic. References Agnihotri, A., 2013. Doing good and doing business at the bottom of the pyramid.Business Horizons,56(5), pp.591-599. Chandrakala, V.G. and Devaru, S.D.B., 2013. Blue ocean strategy and bottom of the pyramid marketing.International Journal of Management Research and Reviews,3(7), p.3080. Gupta, S., 2013. Serving the" Bottom of Pyramid"-A servant leadership perspective.Journal of Leadership, Accountability and Ethics,10(3), p.98. hbr.org. 2017.Weborganic. [online] Available at: https://hbr.org/product/weborganic-creating-a-blue-ocean.../HK1001-PDF-ENG [Accessed 10 Nov. 2017]. Kim, W.C. and Mauborgne, R.A., 2017.Blue Ocean Leadership (Harvard Business Review Classics). Harvard Business Review Press. Kolk, A., Rivera-Santos, M. and Rufn, C., 2014. Reviewing a decade of research on the base/bottom of the pyramid(BOP) concept.Business Society,53(3), pp.338-377. Ridley-Duff, R. and Bull, M., 2015.Understanding social enterprise: Theory and practice. Sage.

Csr 2010 Details of Cipla free essay sample

| | | CSR 2010 Details of  Cipla Ltd. ,  Mumbai,  Maharashtra| Cipla Ltd.   Corporate Social Responsibility Activities are as follows |   Company Profile| Companys Slogan| | | Companys Vision| | | Companys Mission| | | Special Notes| As in the past, Cipla has made a special effort to produce this report at a low cost, without compromising its quality or contents leading to a saving of Rs 41 lakhs. This amount has been donated to Cipla Public Charitable Trust. | | Company Type| Private Sector | | Industry Sector| Pharmaceuticals | | Products / Services| 1. Amoxycillin 2. Salmeterol 3. Ciprofloxacin| | No. of employees| Not Disclosed | | Other locations of factories / offices| Plant Locations: Bengaluru (Karnataka), Raigad (Maharashtra), Daund (Maharashtra), Salcette (Goa), Baddi (Himachal Pradesh), Rangpoo (Sikkim), Dhar (Madhya Pradesh) | | Financial result for time period| April 2009 March 2010 |   Ã‚  Ã‚   Sales| Rs. 5713 Crores | Profit before tax| Rs. 1326 Crores | Net profit after tax| Rs. 1083 Crores | CSR Budget| Not Disclosed | Remuneration of MD/CEO| Rs. 13 Crores | | CSR Activities| Trust / Foundation for CSR| Cipla Public Charitable Trust | | CSR Areas| 1. Community Welfare 2. Healthcare| | Three main CSR activities| 1. Palliative Care Centre 2. Training in Palliative Care| | Publish Sustainability Report| No | | CSR activities in brief | CSR information  mentioned in the annual report, is same as the previous year. Annual Report, Pg. 15CORPORATE SOCIAL RESPONSIBILITY The Cipla Palliative Care and Training Centre in Pune continues to provide care to terminally ill cancer patients. As of date, the Centre has provided comfort and solace to more than 6000 patients. The focus is on reaching out to more and more cancer patients who need palliative care and on integrating palliative medicine with curative therapy. In addition, the Company continued to support the promotion of education and community welfare, both directly and through its charitable trusts. As regards environment care, the Company continued to maintain modern, well-designed effluent treatment plants at its factories. Treated water from these â€Å"zero discharge† facilities is used for maintaining a green belt at all the locations. The Company regularly undertakes various innovative measures to conserve energy, reduce wastage and optimize consumption. CSR information mentioned as on 12/1/2011  on the website is the same as the previous year. http://www. cipla. com/corporateprofile/institute. htm Cipla CareTEACHING PALLIATIVE CARE Dr. K. A. Hamied Institute The science of taking care of the terminally ill through palliative care does not yet form part of the medical curriculum in our country. Although there are a few institutions doing some very good work, the task ahead is enormous, considering that cancer alone adds seven lakh terminal patients every year. If one were to count the unfortunate victims of other diseases too, the magnitude of the problem will become a little more apparent. While a lot remains to be done to reach even basic curative care to millions, extending palliative care is an even more complex task. One way to begin is to try and teach palliative care to as many doctors, nursing personnel and socio-medical workers from all over the country. This is the primary aim behind The Dr K A Hamied Institute for Education and Research in Palliative Care Science set up by the Cipla Foundation. The Institute was inaugurated on October 31, 1998, the birth centenary year of Dr K A Hamied, the founder of Cipla Ltd. Dr V D Karad, well known educationalist and UNESCO Chair Holder for Peace, Democracy and Human Rights, unveiled an artists perspective of the proposed Institute building to mark the launch. Principal Bal Gadgil, Vice President of Symbiosis Centre, Pune was special Guest of Honour at the function. Dr Y K Hamied, Chairman and Managing Director of Cipla Ltd. and N A Raje, Managing Trustee of the Cipla Foundation were present on the occasion. -Cipla Cancer Palliative Care and Training Centre  http://www. cipla. com/corporateprofile/careandeducation. htm http://www. carebeyondcure. org/organisation. htm The Cipla Centre, Warje, Pune was started on May 1, 1997. Right from the beginning, it was conceived as a unique model for comprehensive palliative care. This called for team effort, integrating various skills. Thus, in addition to a core team of one doctor and two senior matrons who underwent training at Oxford, UK, the Centre also sought advice from other international experts. The Cipla Palliative Care Centre is under the care and supervision of able trustees:   Dr. Y. K. Hamied Mr. M. K. Hamied Mr. Ramesh Shroff Mr. S. A. A. Pinto Mr. Amar Lulla Mr. S. V. Iyer The centre believes that until the moment one dies, one has the right to live and make the most of it. The emphasis ought to be on life rather than death. Therefore, rather than name the Centre as a hospice – which has depressing connotations – it was named a Palliative Care Centre. The focus became promoting health and enhancing life. The Centre also runs an Education, Research and Training Institute, where training in palliative care is imparted to doctors and nurses. It is also a speciality centre for pain relief – a must for family physicians. Over the years, the Centre has treated over 5000 patients, with over 80% of them in advanced stages of cancer. The focus on ‘approach, ‘effort, ‘success has paid off. | | Additional CSR Information | -| | CSR Contact Person| Name of contact person| Dr. Priyadarshini Kulkarni | Designation| | | Company Name| Cipla Palliative Care and Training Centre | | Contact Address| Survey No. 118/1, Warje, Off Mumbai-Bangalore Bypass Road , Pune 411058. | | Phone| 020 25231130 / 1 | | Fax | 020 25231133 | | Email Id | [emailprotected] org   Ã‚   [emailprotected] org | | CSR Website / Section | www. carebeyondcure. org | | Company Contact Information| Company Name| Cipla Ltd. | | Registered Address | Mumbai Central Maharashtra, Mumbai 400 008 | | Phone| 022 2308 2891, 2309 5521 | | Fax| 022 2307 0013, 2307 0393 | | Email id | [emailprotected] com   Ã‚   | | Website | http://www. ipla. com | | Year of Establishment| 1935 | | Name of the Chairman / CEO| Mr. Amar Lulla | Designation| Managing Director | | Karmayog CSR 2010 Rating| 2 / 5 | Link | http://www. karmayog. org/csr2010/csrall/csrdetails. aspx? id=375 | | Karmayog CSR 2009 Rating| 2 / 5 | Link| http://www. karmayog. org/csr2009/csrdetails. aspx? id=607 | | Karmayog CSR 2008 Rating| 2 / 5 | Link| http://www. karmayog. org/cs r1to500/csr1to500_19671. htm | | Karmayog CSR 2007 Rating| 2 / 5 | Link| http://www. karmayog. org/csr500companies/csr500companies_7574. htm |   | Posted on : 12 Jan, 2011| | | | |